Rooftop Hotel Mousai South
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Frequently Asked Questions Hotel Mousai

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About Mexico

  • What documents do US and Canadian citizens need to travel to Mexico?

    US citizens need to have an original, signed passport that is valid for six months beyond their stay. Canadian citizens are also required to have a valid passport. Canadian citizens without a valid passport will not be allowed entry into Mexico and will be returned to Canada. Canadian permanent residents need to present a Resident Card, Certificate of Identity, or Refugee Travel Document.

  • What are the travel requirements for minors traveling to Mexico?

    Those under 18 years of age traveling alone or with only one parent or with someone other than the child´s parents, must show a notarized letter of permission signed by the parent/parents not traveling. In the case of a single parent traveling with a minor, a certified copy of the divorce decree and court order showing sole custody, certified copy of birth certificate naming one parent, a notarized copy of a death certificate or other legal documents proving custody or guardianship are necessary.

  • Is it safe to travel to Mexico?

    Yes. Mexico is safe and very accommodating to tourists. Rest assured the Resort town of Puerto Vallarta offers the utmost in tranquil, relaxing vacations, weddings and honeymoons.

  • What is the currency in Mexico?

    The monetary unit is the Mexican peso (MXN). The symbol is the same as that used for the American dollar: $. The exchange rate is very favorable for travelers with many designer items and handicrafts at incredibly reasonable prices.

  • What is the weather like?

    Overall, you can expect beautiful days filled with sunshine and seaside breezes. Puerto Vallarta has a subtropical climate, warm year-round cooling down in the evenings

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Customer Service:

1 800 931 4613

Groups & Weddings:

+1 888 863 0256

Vacation Club Members:

+1 855 310 9634

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