Frequently Asked Questions

Click on each question below to see the answer.

1. About Mexico

  • Q What documents do US and Canadian citizens need to travel to Mexico?
    A

    US citizens need to have an original, signed passport that is valid for six months beyond their stay. Canadian citizens are also required to have a valid passport. Canadian citizens without a valid passport will not be allowed entry into Mexico and will be returned to Canada. Canadian permanent residents need to present a Resident Card, Certificate of Identity, or Refugee Travel Document.

  • Q What are the travel requirements for minors traveling to Mexico?
    A

    Those under 18 years of age traveling alone or with only one parent or with someone other than the child´s parents, must show a notarized letter of permission signed by the parent/parents not traveling. In the case of a single parent traveling with a minor, a certified copy of the divorce decree and court order showing sole custody, certified copy of birth certificate naming one parent, a notarized copy of a death certificate or other legal documents proving custody or guardianship are necessary.

  • Q Is it safe to travel to Mexico?
    A

    Yes. Mexico is safe and very accommodating to tourists. Rest assured the Resort town of Puerto Vallarta offers the utmost in tranquil, relaxing vacations, weddings and honeymoons.

  • Q What is the currency in Mexico?
    A

    The monetary unit is the Mexican peso (MXN). The symbol is the same as that used for the American dollar: $. The exchange rate is very favorable for travelers with many designer items and handicrafts at incredibly reasonable prices.

  • Q What is the weather like?
    A

    Overall, you can expect beautiful days filled with sunshine and seaside breezes. Puerto Vallarta has a subtropical climate, warm year-round cooling down in the evenings

2. About the Resorts

3. Reservations

4. Safe to Travel

  • Q Can Americans Visit Mexico Right Now?
    A

    Yes. There are no travel restrictions on air travel between the United States and Mexico and several flights are operating daily. While the US-Mexico Land Border has been restricted to ‘essential’ crossings since March 21st, 2020 due to COVID-19, it is expected to open again for non-essential crossings on August 21st, 2021.

  • Q Is It Safe to Visit Puerto Vallarta Now?
    A

    Yes, Puerto Vallarta has received the “Safe Travels” stamp of approval from the World Travel & Tourism Council based on its implementation of recommended health and sanitization protocols.

  • Q Is the Airport in Puerto Vallarta Open?
    A

    Yes, the airport in Puerto Vallarta is open and is receiving several international flights daily.

  • Q Do Visitors to Mexico have to quarantine?
    A

    There are currently no quarantine requirements in place for visitors to Mexico.

  • Q Am I Required to Get Tested for COVID-19 Before Traveling to Mexico?
    A

    No, Mexico doesn’t require visitors to show proof of a COVID-19 test for entry, but nationals of any country must fill out an online health assessment form available at https://www.vuelaseguro.com/home/questionnaire prior to boarding their flight to Mexico. The form displays a QR code, which you must show at the airport upon check-in and again when you pass through customs in Mexico.

  • Q Am I Required to Get Tested for COVID-19 before leaving Mexico?
    A

    Yes. The USA, Canada and other countries require a negative COVID-19 test result from airline passengers to be shown at the airport prior to boarding their return flight home. This is a requirement for all airline passengers, even for those who have been fully vaccinated. On-site COVID-19 testing is available at Hotel Mousai. Antigen and PCR testing is available at a discounted rate.

  • Q Do I need to get a COVID-19 test before leaving the US?
    A

    No, the CDC does not require outbound travelers to show proof of a COVID-19 test prior to leaving the US.

  • Q If I have recently recovered from COVID-19, do I need to take the test?
    A

    If you have tested positive for COVID-19 within the last three months and are traveling from Mexico to the United States, you will not need to show proof of a negative COVID test to the airline before boarding. You are only required to show documentation of recovery from COVID-19, which must include proof of a recent positive viral test and a letter from your healthcare provider stating that you were cleared to travel.

  • Q If I tested negative before my flight, do I need to quarantine when I return to the US?
    A

    The CDC recommends that even if you test negative, you should self-quarantine for 7 days after travel and get another test within 3-5 days of returning to the US.

  • Q If I tested negative before my flight, do I need to quarantine when I return to Canada?
    A

    Yes, all international travelers to Canada must self-quarantine for 14 days after travel even if they have tested negative and present no symptoms. They also must quarantine for the first 3 nights at a government-authorized hotel at own cost and get tested again on day 8 of their quarantine. Starting on August 9, 2021, those who meet the entry requirements will be considered for exemption from quarantine, hotel stopover, and day-8 testing requirement subject to the discretion of the border official upon re-entry. Those requirements include being fully vaccinated and entering your vaccination, quarantine, and travel information using the ArriveCAN mobile app within 72 hours of your scheduled flight to Canada.

  • Q How Much Does the COVID-19 Test Cost?
    A

    We offer a discounted rate for COVID-19 tests. Antigen testing is available for $390 MXN. PCR tests cost $140 USD. *Prices are subject to change.

  • Q What are the Cancelation Conditions Related to Coronavirus?
    A

    The cancelation conditions depend on each individual airline and on the terms of your hotel reservation. At Hotel Mousai, the cancelation terms vary between notifying us of any cancelation or changes to your booking anywhere between 3 and 45 days prior to your arrival date. Some reservations are non-refundable if, for example, you have made the reservation under a special offer with a discounted rate. Please refer to the terms and conditions stated in your booking confirmation.

  • Q What is TAFER doing to Keep the Resorts Safe?
    A

    We have implemented new hygiene and sanitization protocols for all high-touch surfaces both in the rooms and throughout the resort. Each room is inspected with a black light after cleaning. Public areas are sanitized with hospital-grade disinfectant every 15-20 minutes. Temperature screenings are taken at check-in. Hand sanitizing stations have been strategically placed around the resort. Social distancing is encouraged. Menus are available via QR codes. All staff wear face masks at all times. Guests are asked to use a face mask when in high traffic areas.

5. TAFER Rewards

TAFER Rewards is a modern benefits program for smart travelers that rewards members for staying with hotels in the exclusive TAFER Resorts brand.

Read more about TAFER Rewards


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