Frequently Asked Questions

Click on each question below to see the answer.

1. About Mexico

  • Q What documents do US and Canadian citizens need to travel to Mexico?
    A

    US citizens need to have an original, signed passport that is valid for six months beyond their stay. Canadian citizens are also required to have a valid passport. Canadian citizens without a valid passport will not be allowed entry into Mexico and will be returned to Canada. Canadian permanent residents need to present a Resident Card, Certificate of Identity, or Refugee Travel Document.

  • Q What are the travel requirements for minors traveling to Mexico?
    A

    Those under 18 years of age traveling alone or with only one parent or with someone other than the child´s parents, must show a notarized letter of permission signed by the parent/parents not traveling. In the case of a single parent traveling with a minor, a certified copy of the divorce decree and court order showing sole custody, certified copy of birth certificate naming one parent, a notarized copy of a death certificate or other legal documents proving custody or guardianship are necessary.

  • Q Is it safe to travel to Mexico?
    A

    Yes. Mexico is safe and very accommodating to tourists. Rest assured the Resort town of Puerto Vallarta offers the utmost in tranquil, relaxing vacations, weddings and honeymoons.

  • Q What is the currency in Mexico?
    A

    The monetary unit is the Mexican peso (MXN). The symbol is the same as that used for the American dollar: $. The exchange rate is very favorable for travelers with many designer items and handicrafts at incredibly reasonable prices.

  • Q What is the weather like?
    A

    Overall, you can expect beautiful days filled with sunshine and seaside breezes. Puerto Vallarta has a subtropical climate, warm year-round cooling down in the evenings

2. About the Resorts

3. Reservations

4. Safe to Travel

  • Q Can Americans Visit Mexico Right Now?
    A

    Yes. There are no travel restrictions on air travel between the United States and Mexico and several flights are operating daily. While the US-Mexico Land Border has been restricted to ‘essential’ crossings since March 21st, 2020 due to COVID-19, it is expected to open again for non-essential crossings on October 21st, 2020.

  • Q Is It Safe to Visit Puerto Vallarta Now?
    A

    Yes, Puerto Vallarta has received the “Safe Travels” stamp of approval from the World Travel & Tourism Council based on its implementation of recommended health and sanitization protocols.

  • Q Is the Airport in Puerto Vallarta Open?
    A

    Yes, the airport in Puerto Vallarta is open and is receiving several international flights daily.

  • Q Am I Required to Get Tested for COVID-19 Before Traveling to Mexico?
    A

    No, you are not required to get tested for COVID-19 before traveling to Mexico. Temperature screenings will be conducted on flights exiting the US and between destinations in Mexico. If you display a fever, you will not be allowed to board the flight, but you should be given a refund, consult with your airline. Most airlines will ask you to consent to wearing a face mask for the duration of your flight, apart from when eating or drinking. You will also be asked to fill out a compulsory pre-flight health questionnaire during the check in process.

  • Q What are the Cancellation Conditions Related to Coronavirus?
    A

    The cancelation conditions depend on each individual airline and on the terms of your hotel booking. At Hotel Mousai, please refer to the terms and conditions stated under your reservation. The cancelation terms vary between notifying us of any cancelation or changes to your booking anywhere between 3 and 45 days prior to your arrival date. Some reservations are non-refundable, if you have made the reservation under a special offer with a discounted rate.

  • Q What Hygiene Protocols have been Implemented at the Hotel?
    A

    We have implemented new hygiene and sanitization protocols for all high-touch surfaces both in the rooms and throughout the resort. Each room is inspected with a black light after cleaning. Public areas are sanitized with hospital-grade disinfectant every 15-20 minutes. Temperature screenings are taken at check-in. Hand sanitizing stations have been strategically placed around the resort. Social distancing is encouraged. Menus are available via QR codes. All staff wear face masks at all times. Guests are asked to use a face mask when in high traffic areas.

4. TAFER Rewards

TAFER Rewards is a modern benefits program for smart travelers that rewards members for staying with hotels in the exclusive TAFER Resorts brand.

Read more about TAFER Rewards


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Remodelling of the Garza Blanca Panoramic Pool

The Garza Blanca Preserve Resort & Spa Puerto Vallarta always strives to provide personalized service to our members and guests. Please be informed that the panoramic pool located between Towers 4 and 5 of the property and adjacent to the Mousai Hotel is scheduled for a remodelling maintenance.
The remodelling will take place Monday to Friday, 10:00 a.m. to 6:00 p.m. and on Saturdays from 10:00 a.m. to 1:00 p.m. commencing October 26 through November 19. We will make every effort to limit disruptions and inconveniences caused by the remodelling. We apologize for any inconvenience this may cause whilst we are improving the member and guest experience. Your comprehension is greatly appreciated and please contact us in case that you should have any question.

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