Roundtrip Transportation: roundtrip transportation applies to reservations in Ultra Suite categories or higher with a minimum stay of four nights. Prior confirmation is required. Blackout dates apply: Nov 22 – 28, 2026 | Dec 23, 2026 – Jan 03, 2027 | Feb 11 – 15, 2027 | Mar 22 – 28, 2027 | Nov 21 – 27, 2027 | Dec 23, 2027 – Jan 03, 2028.
Spa Credits: valid for bookings under the European Plan and All-Inclusive Plan with a minimum stay of four nights. Credits may be applied toward spa treatments, with up to USD 50 per day applicable exclusively to 55-minute body treatments; beauty salon services and spa boutique purchases are excluded. Spa Credits are not valid for service charges, staff tips, taxes, or purchases at Market Shop. Unused credits are non-transferable, non-refundable, and may not be redeemed for cash. Blackout dates apply: Nov 22 – 28, 2026 | Dec 23, 2026 – Jan 03, 2027 | Feb 11 – 15, 2027 | Mar 22 – 28, 2027 | Nov 21 – 27, 2027 | Dec 23, 2027 – Jan 03, 2028.
Hydrotherapy: one hydrotherapy session per stay is included. Prior reservation is required and service is subject to availability.
All Inclusive from Arrival to Departure: the All-Inclusive package is available from arrival on check-in day through departure on check-out day. Standard check-in and check-out times apply (Check-in: 3:00 P.M. | Check-out: 11:00 A.M.).
Instant Savings (TTOO): apply according to the terms and conditions available through the corresponding link.
One Way Transportation: one-way transportation applies to Mousai Suite reservations with a minimum stay of four nights. Prior confirmation is required. Blackout dates apply: Nov 22 – 28, 2026 | Dec 23, 2026 – Jan 03, 2027 | Feb 11 – 15, 2027 | Mar 22 – 28, 2027 | Nov 21 – 27, 2027 | Dec 23, 2027 – Jan 03, 2028.
Butler Service: Butler Service is available for all Suite categories.
One Bottle of Moët & Chandon: Once per stay.
In-Suite Residence Experience
Guests staying in an Ultra 2-Bedroom Master Suite or Ultra Two Suites Connected at Hotel Mousai Cancun may select one in-suite experience per stay from the following options:
This benefit applies exclusively to the Ultra 2-Bedroom Master Suite and Ultra Two Suites Connected. A minimum stay of 3 nights is required. For longer stays, guests may enjoy this benefit once again starting on the 6th night.
The selected experience must be arranged through your butler and is subject to availability.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Prepayment is required. You will be charged for 35% after making your reservation. The remaining balance will be charged once you arrive at the hotel, at the front desk. Guarantee deposit must be made within 24-hours of your reservation being confirmed.
To ensure your booking, it is essential to confirm your deposit payment at the time you make your reservation.
Valid for bookings made on Fridays, Saturdays, and Sundays only.
Travel period: from May 16, 2026 to December 22, 2026.