Hotel Mousai has been awarded the TripAdvisor Certificate of Excellence again in 2019! This prestigious award goes to businesses who provide excellent service and experiences to their customers. Year over year this distinction sets us apart and lets us know that our guests are happy with our property, and our service.
TripAdvisor Certificate of Excellence
Every year in May, TripAdvisor issues Certificates of Excellence to the top 10% of businesses on the site. In order to be eligible for a Certificate of Excellence, a business must maintain an overall rating of at least four out of five “bubbles” and must consistently receive positive reviews from patrons.
Hotel Mousai currently has an overall rating of five bubbles, and is currently rated the number three hotel in Puerto Vallarta out of all hotels on TripAdvisor.
It is Hotel Mousai’s mission to set the standard of quality and luxury in Puerto Vallarta. We strive every day to be unique and to dazzle and excite our guests. We want to be the best of the best in hospitality here in Vallarta. Positive accolades on review sites such as TripAdvisor let us know that we are doing our job and our guests are happy.
We are very proud to receive this honor, and we will continue striving to provide our guests with the most exceptional resort, the best service, and the most unforgettable experiences.
Read what guests are saying about Hotel Mousai on TripAdvisor!
My husband and I celebrated our 10th year wedding anniversary here and we had the best time! The service was unbelievable from every single person we had an encounter with. While visiting the spa they surprised us with an anniversary celebration. Our room was great and stocked with everything we needed including a bar that was included in our package. The view was like no other!!! The gym also had nice views while on the treadmill. The food was delicious at all of the restaurants! Our favorite was the Steakhouse🙂.
Carlos was our butler and he made sure that everything ran as smoothly as we wanted it to. He went over and beyond to make “our day” special. Carlos helped me through a mini hair crisis (the humidity wouldn’t allow my hair to stay straight) LOL. He arranged us a trip into the city for me to pick up products for my naturally curly hair. Also, on our way to the airport my husband left his wallet inside the vehicle that dropped us off. Carlos immediately called the driver and the wallet was returned to us within minutes. Whew!!!! 🗣THIS PLACE WAS AMAZING!!! We have visited many places, but when there’s outstanding service that’s what will make us want to return again!
L Randle; May 27, 2019
My husband surprised me with a week at this resort and it was amazing. We had amazing views and felt on top of the world at the roof top infinity pool overlooking the ocean. Our all inclusive package included use of all affiliated hotel pools and restaurants. The food and the service were amazing. The gym was large and had views of the ocean to one side and the forest to the other. It was well equipped one of the best hotel gyms that we’ve seen. We hiked on the first day up the mountain which ended at a waterfall and clear pool to cool off and swim. On another day, we did the kayaking trip from the beach to the large rocks. Along the way we saw dolphins, turtles and lots of amazing birds. Both of these adventures were complimentary. Our room came with a butler that saw to our every need. We have traveled a lot over the last 20 years and this place is a stand out. When we got to the airport to return home, my husband realized that he left his phone in our room. We contacted our butler, Luis, and within an hour his phone was delivered to us at the airport. We will definitely visit again!
Jcalhoun; May 26, 2019
“Best hotel ever!”,
We chose Hotel Mousai to celebrate our 45th anniversary and were delighted that we did. This was the best hotel experience that we have ever had! We stayed in a Ultra Mousai Corner Suite and it was fantastic. The regular suites are great, however, the Corner Suites give you a 270 degree view of the ocean, shoreline, and jungle behind you. This was the most amazing room that we have ever stayed in. You have an iPad that controls everything in the room. Lighting, sheers, curtains, music, TV, reservations for restaurants…everything. The corner balconies are beyond belief. Huge enough for a plunge pool, hammock, love seat, divan, and more. When we weren’t on the rooftop for the infinity pool experience we were on our patio. Raquel was a delightful help at the pool helping us to settle in and enjoy the setting.
Ultra means that you will be on the highest floors for the best views and have the services of a butler like Carlos Miranda. Butler? Think personal representative dedicated to helping you unlock the best parts of the hotel experience. Recommendations, reservations, and upgrading the celebration…all part of a day’s work for Carlos. We returned to our room after an afternoon on the rooftop infinity pool and found rose petals, balloons, and banners celebrating our anniversary! Carlos was always available to help with anything that we needed.
The food in the restaurants was first class and the drinks were wonderful. Could not have been any better.
This is a small hotel in number of rooms (maybe 70) but with the amenities of a larger property. The staff is terrific, helpful, friendly, and proud of the 5 Diamond hotel where they work. The adults-only approach helped to make it a better experience when you are trying to relax and celebrate.
This is a one-of-a-kind property that you will enjoy immensely. Every guest we spoke with during our five night stay shared our opinion. Book this property the first chance you get. We will definitely be back.
Lane C; May 26, 2019
“Beyond All Expectations!”
Just got back from a 6 day vacation to relax and unwind. Hotel Mousai was one of the best experiences we have had from start to finish. Compared to other 5 star resorts, this has been our favorite by far. From the hospitable staff to the sumptuous food, the beautiful decor, and comfortable Ultra Mousai Suite, we enjoyed ourselves to the maximum. Extra special was our butler Carlos, who checked with us multiple times a day to make sure our stay was not lacking. Paulina was pleasant and helpful and truly went out of her way to make sure are daily plans were successfully accomplished. The rooftop pool waiters bent over backwards to see we were comfortable, hydrated, and our drinks never ran low. The food up there was unbelievably delicious! Room service was so prompt and amazing, Eggs Benedict and the french toast were our favs along with the Frappuccino. Hiroshi and Bocados Stk house were exceptional. The Sushi rolls (Mexican, Mango and Lobster Tempura) and Filet Mignon and Grilled Octopus were perfect! Bell service and housekeeping were also first rate. Thank you for all your attention, we can’t wait to come back soon.
Randy Kushner; May 26, 2019