Tripadvisor User
Hugo is a fantastic bar man! He made me a basil, dirty martini and it was amazing. We enjoyed talking with him- he’s very friendly and cares about creating a memorable experience.
Adults- Only Luxury Resort, Reimagined
Oceanfront. Design- led. Effortlessly included.
A curated collection of suites, where bold design and striking interiors open onto sweeping Caribbean views
From milestone celebrations to spontaneous escapes, Hotel Mousai Cancun transforms group travel into a refined social experience, where exclusive privileges, suite upgrades, and curated tastings are thoughtfully designed to elevate every moment.
Bold design, personalized service, and elevated all- inclusive experiences come together in an oceanfront escape created exclusively for adults. From rooftop moments to refined dining, every detail is designed to make your stay distinctly Mousai.
Hotel Mousai is the ideal retreat for lovers of all- inclusive luxury. Read our reviews and testimonials to discover what our guests are saying about their stay.
Hugo is a fantastic bar man! He made me a basil, dirty martini and it was amazing. We enjoyed talking with him- he’s very friendly and cares about creating a memorable experience.
Hi everyone, i'm gonna write this review in English because i think will serve better to get to know to the world what a proud 100% Mexican Hotel Chain can deliver in terms of service and facilities. YES YOU READ CORRECTLY, THIS A MEXICAN ENTERPRISE WITH A WORLDWIDE CLASS SERVICE. ( Y sí lo leíste b...
This place is the very best‼️. From the time we arrived it was pour heaven. You are treated so kind. Everyone is so attentive. The hotel it self. Clean, every single meal was fantastic. Our two bedroom suite. Just wow. The views are incredible. The...
Every single thing from the moment we stepped off the airplane was AMAZING! Our driver was ready and waiting for us. Anel, our concierge greeted us at the front door of the hotel and made us feel so welcome. Tony showed us to our beautiful suite. Our...
I have stayed at many all inclusive luxury resorts. The moment i arrived I was impressed. I was warmly greeted by my bellman Jose’ Then Raphael who did my check-in. He answered any questions, and made me feel welcome. Diana the concierge was very personable & happy to greet me with smiles and any...
Hotel Mousai is a small 88 room hotel that has a contemporary feel and an emphasis on customer service. Rubi and Heriberto at Noi Restaurant were standouts, but the entire staff is remarkable. The beach is very accessible and there was never pressure to secure a lounger early. Rooms are large with...
We had a wonderful time at hotel Mousai from the minute we checked in we were completely taken care of. Our room was upgraded at check in to an ultra suite w butler service. Marcos and Alexa were fantastic and surprised us with a floral heart decorated bed on our last night. They were thoughtful...
The resort was incredible as well was everyone among the staff. Both pools were immaculately maintained with the staff showcasing service. This is an adult only resort so the pools were more relaxed, and you could always find a place to sit and enjoy...
Absolutely fantastic experience. Food options were fantastic and high-quality, staff and the butlers were attentive to individual requests, personable, and made the stay both friendly and relaxing. The room was modern with plenty of space high-end furnishings and finishes throughout. I can’t wait to...
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