Jet-Setters Suites with Wings

Frequently Asked Questions

• Can Americans Visit Mexico Right Now?

  Yes. There are no travel restrictions on air travel between the United States and Mexico and several flights are operating daily. While the US-Mexico Land Border has been restricted to ‘essential’ crossings since March 21st, 2020 due to COVID-19, it is expected to open again for non-essential crossings on January 21st, 2021.

• Is It Safe to Visit Puerto Vallarta Now?

  Yes, Puerto Vallarta has received the “Safe Travels” stamp of approval from the World Travel & Tourism Council based on its implementation of recommended health and sanitization protocols.

• Is the Airport in Puerto Vallarta Open?

  Yes, the airport in Puerto Vallarta is open and is receiving several international flights daily.

• Am I Required to Get Tested for COVID-19 Before Traveling to Mexico?

  No, you are not required to get tested for COVID-19 before traveling to Mexico, however, nationals of any country must fill out an online health assessment form available at https://afac.hostingerapp.com. Take a screen capture of the QR code to show at check-in and once you land in Mexico.

• Do Visitors to Mexico have to quarantine?

  There are currently no quarantine requirements in place for visitors to Mexico.

• Am I Required to Get Tested for COVID-19 before leaving Mexico?

  Yes. The USA, Canada and other countries are now requiring negative COVID-19 test results from airline passengers to be shown at the airport prior to boarding their return flight home. On-site COVID-19 testing, according to government requirements, is available at Hotel Mousai. Antigen testing is complimentary and PCR testing is available at a discounted rate.

• How much does the COVID-19 test cost?

  Antigen testing is complimentary. For guests who require PCR testing, it is available at a discounted rate and will cost approximately $150 USD. *Prices are subject to change.

• What happens if my COVID-19 test result is positive?

  Hotel Mousai is raising the standard, being one of the first in Mexico to offer guests who test positive for COVID-19 while visiting the resort up to 14 nights complimentary accommodation through March 31, 2021. Guests are responsible for their incidentals while quarantined in the comforts of their luxury suite.

• What are the Cancelation Conditions Related to Coronavirus?

  The cancelation conditions depend on each individual airline and on the terms of your hotel booking. At Hotel Mousai, please refer to the terms and conditions stated under your reservation. The cancelation terms vary between notifying us of any cancelation or changes to your booking anywhere between 3 and 45 days prior to your arrival date. Some reservations are non-refundable, if you have made the reservation under a special offer with a discounted rate.

• What Hygiene Protocols have been Implemented at the Hotel?

  We have implemented new hygiene and sanitization protocols for all high-touch surfaces both in the rooms and throughout the resort. Each room is inspected with a black light after cleaning. Public areas are sanitized with hospital-grade disinfectant every 15-20 minutes. Temperature screenings are taken at check-in. Hand sanitizing stations have been strategically placed around the resort. Social distancing is encouraged. Menus are available via QR codes. All staff wear face masks at all times. Guests are asked to use a face mask when in high traffic areas.

• Can I request a date modification for my reservation?

  When you reserve your stay with us, we offer Date Flexibility to accommodate your travel needs. Book your vacation now and change your dates later for no extra fee.