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Hotel Mousai Wins 2019 Travelers’ Choice Award!


Hotel Mousai is proud to announce that we have been awarded the TripAdvisor Travelers’ Choice Award in 2019 in three categories!

What is the Travelers’ Choice Award?

The popular online review website TripAdvisor recognizes businesses with outstanding customer reviews through a system of awards.

The Travelers’ Choice Award is the highest honor TripAdvisor can bestow upon a business in the travel industry. It is awarded to the best of the best in travel, based on service, quality and customer satisfaction.

In order to receive this award, a business must consistently receive positive reviews on the site.

Hotel Mousai earned the Travelers’ Choice Award in three categories:

  • Top 25 Hotels – Mexico
  • Top 25 Hotels for Romance – Mexico
  • Top 25 Luxury Hotels – Mexico

First of all we are honored and humbled to be recognized as one of the top 25 hotels in all of Mexico. With the incredible number of hotels throughout the country, this is a very prestigious honor.

To be recognized in the category of Top 25 Luxury Hotels in Mexico is also a great honor. Our brand and our target is the luxury sector, so we are thrilled to be awarded the Travelers’ Choice Award in this category by TripAdvisor as well.

Receiving this award in the category of Top 25 hotels for Romance in Mexico is also amazing. We work hard to make Hotel Mousai unique and to make it a special place where romance blossoms. We have couples and honeymooners in mind when we design our suites and our extra services and experiences. We try to go the extra mile to make couples feel the air of romance with services like rose petal decorations, champagne service, turn down service, and all of the concierge services. We want to make the vacation or honeymoon extra special for lovers in our beautiful city of Puerto Vallarta, which is already one of the most romantic places in the world.

How do we work to please our guests?

As the first and only AAA Five Diamond rated resort in Puerto Vallarta and the state of Jalisco, Hotel Mousai’s mission is to set the bar for a new generation of designer hotels for adults. We are doing this by creating ultra luxe environments, both indoors and outdoors, and delivering exclusive experiences to our guests.

We want to create unparalleled experiences for our guests from the moment they walk in door. We want them to say “wow!” when they stay at Hotel Mousai. To that end we have designed every inch of the resort to impress. From our lobby with its bold colors, sculptural elements and stone work, to the guest suites fully outfitted with the latest technology and artistic modern design while still featuring hammocks and jacuzzis on the balconies for total relaxation and comfort. Our restaurants feature the highest quality cuisine and cocktails. We offer the very best spa experience including everything from hydrotherapy to chakra balancing massage, beauty treatments and Ayurvedic oil rituals. Our rooftop pool and bar is the crowning jewel of the property, soaring above the Bay of Banderas, designed to look and feel like the ultimate place to relax in total luxury.  

We work diligently every day to inspire our guests to live sensationally, and to ensure they have the absolute best vacation in paradise.

Our ongoing goal is to be in the upper echelon of fine hotels and resorts in Mexico, and to be the best spa resort in the Puerto Vallarta area.

Well Earned

These awards come as a result of numerous visitors voluntarily posting their reviews about their experiences at Hotel Mousai to the TripAdvisor website. We are therefore delighted to receive these prestigious awards in the categories of top hotels, romance and luxury because it shows that our efforts are being well received by our guests, and we are fulfilling our mission in our target markets. We know it takes an extra effort for our guests to go online and post their reviews, and we truly appreciate their feedback. Happy guests are our best reward, and it is what we strive for day in and day out at Hotel Mousai.

About Hotel Mousai

Hotel Mousai is a cutting edge resort and spa developed with a new generation of travelers in mind. We offer a range of ultra luxe suites including studios, one bedroom, two bedroom and penthouses. Ideal for couples, honeymooners, wedding parties and groups of friends looking for something unique with a chic, sophisticated style. Hotel Mousai is an adults only hotel, which means our guests are 18 years of age and older. The resort is located on 85 acres of pristine jungle mountains that spill onto the beach of the Pacific Ocean in the Bay of Banderas in Puerto Vallarta, Jalisco, Mexico. Learn more at