Eliezer Quinones, who is the General Manager at Hotel Mousai in Puerto Vallarta, would like to wish you a Happy New Year on behalf of all of its talented staff with this heartfelt message to wrap up the year.
“Happy New Year to all of our past, present and future guests! 2016 has been a truly wonderful year. I celebrated my first anniversary as General Manager of Hotel Mousai just last month, and I can definitely tell you that I am quite honored and proud to have been given the opportunity to lead such a stupendous team. What has made the experience all the more inspiring is the staff, who represent our most important resource and who are always striving to perfect the art of customer service and exceed expectations.
In particular, this year I have been extremely proud of the way our team have been able to establish a memorable connection with our guests, not only in terms of customer service but in our ability to personalize experiences. Our goal is to go that extra mile to establish an emotional connection with our guests in order to create memorable experiences that transcend generation after generation.
If there is one message I would like to share with our guests as 2016 comes to a close, it is that our main goal here at Hotel Mousai is to make our guests feel as though they have become part of the family. We want you to visit us not once or twice but for years to come. I know firsthand how Hotel Mousai’s team can make you feel welcome because in my first year here, I was welcomed with open arms. I couldn’t be more appreciative of how well our team has really integrated me as their leader and visa versa. We have been able to accomplish great things this past year, and we have many more exciting projects planned for 2017.
We hosted some amazing events during 2016, from Omakase to June Wellness to Made in Mexico. During Omakase we welcomed some of the United State’s top chefs specializing in Japanese cuisine, who showcased their culinary arts accompanied by our own team in the kitchen, while June Wellness was a month dedicated to wellbeing with guest yoga teachers, a vegan chef, guided meditations and more. In September, Made in Mexico was a sensational event promoting Mexican culture during which we invited local artists, musicians, dancers and vendors. More recently, in November, we contributed to Puerto Vallarta’s International Gourmet Festival Festival, which saw the resort’s restaurants welcoming renowned guest chefs to share their skills and expertise with our own talented team, preparing unique menus for our diners. This was a really fantastic event for all those food lovers who were in town during the month of November.
Another achievement that I am very pleased with is our customer satisfaction reports, as we receive better and better reviews every year. 2016 was no exception to this, although there is always room for improvement. However, our commitment to our guests never falters. We are focused on making sure that we not only meet expectations but exceed them.
To conclude, 2016 has certainly been a wonderful year, and I, for one, am eager to welcome 2017. Nothing else remains but to wish all of you a happy and prosperous New Year on behalf of the entire staff. From the bottom of my heart, I hope your wishes are fulfilled in 2017. We are looking forward to seeing you in 2017 and many more years to come.”